Track & Trace Operator

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations. Key Responsibilities: - Track and monitor shipments from origin to destination to ensure timely delivery. - Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status. - Identify and resolve transportation delays or issues by coordinating with stakeholders. - Maintain accurate records of shipment statuses, delays, and resolutions in the system. - Ensure compliance with company policies and industry regulations. - Proactively address potential disruptions in the supply chain and escalate concerns as needed. - Generate and analyze reports related to shipment performance and key logistics metrics. - Assist in optimizing routing and delivery efficiency. - Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries. Working conditions: - Work schedule: Monday - Friday: 4:00 PM - 12:00 AM EST Monday - Friday: 8:00 AM - 4:00 PM EST - Competitive Salary in USD - Remote mode of work - 10+ business days of paid time off - Team building and corporate events - Equipment provided - A supportive team