Senior Manager, Strategy & Ops - Sales Compliance

ABOUT THE TEAM The Sales Compliance team makes sure DoorDash and Deliveroo charge every merchant correctly and sell in a way that is compliant and built to scale. We own sales controls, revenue assurance, and order-to-cash (OTC) controls across the Merchant organization, from the signed contract, to how it is configured in our systems, to the charge a merchant sees. We are part of Sales Strategy & Operations, which builds the go-to-market strategies, processes, and systems that help our sales teams move faster and grow revenue across every business line. ABOUT THE ROLE We are looking for a Senior Manager to lead Sales Compliance for our new and emerging businesses, and to run it like a strategy and operations business, not a checklist. You will own the strategy, roadmap, and team behind DoorDash’s sales controls: key SOX revenue controls, contract-to-system-to-charge reconciliations, and the systems, data, and processes that make compliant selling the default. Your mandate is to protect revenue and audit outcomes while making it easier, not harder, for Sales to grow. This role focuses on DoorDash’s new and emerging business lines, where products, pricing models, and contract structures are still evolving and many controls are being built for the first time. You will set the compliance foundation for these businesses as they launch and scale. You will lead a distributed team of compliance managers and analysts, and partner with Sales leadership, Product, Engineering, Analytics, Accounting, Legal, and Internal and External Audit. You will report to the Director, Sales Compliance. [Work model — e.g., hybrid, with some time in-office] YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… - Lead. Manage and grow a team of Managers, Associate Managers, and analysts across the US, Canada, and Mexico. Set the bar for analytical rigor, audit-ready work, and judgment, and develop the next layer of leaders. - Own. Be the DRI for sales controls and revenue assurance across new and emerging business lines, held to the standard of 100% of merchants charged correctly, 100% of the time. Own the effectiveness of key SOX revenue controls for these businesses and represent them to Accounting and Internal and External Audit. - Strategize. Build the multi-year roadmap for compliant selling. Prioritize by revenue exposure and risk, and bring new products, pricing models, and markets into scope as they launch. - Build. Move the program from manual review to automated, scalable controls: a trusted contract source of truth, automated reconciliations, anomaly detection, reliable data pipelines, and AI-powered workflows, in partnership with Product, Engineering, and Analytics. - Influence. Partner with business line leaders and Product at launch so controls are in place from day one. Design compliance into how Sales works, including pricing and commission changes, contract design, merchant onboarding, systems access, incentives, and training. Reinforce good selling behavior so controls speed teams up instead of slowing them down. - Analyze. Quantify revenue leakage and exposure, root-cause systemic issues, and turn findings into business cases with clear owners, timelines, and measurable outcomes. - Communicate. Bring control outcomes, risks, and recommendations to Sales, Finance, and Audit leadership, and hold a firm, data-backed position when growth and control are in tension. WE’RE EXCITED ABOUT YOU BECAUSE… Required - You have 8+ years of experience in strategy & operations, sales or revenue operations, internal or external audit, SOX compliance, risk, or management consulting. - You have 3+ years of direct people management experience, and a track record of hiring and developing strong teams. - You have owned a control environment or a revenue-critical process (pricing, billing, commissions, contracts, or order-to-cash), whether you designed it, ran it, or audited it. - You can work with data yourself and direct analytics work: advanced Excel or Google Sheets, and enough SQL fluency to review and challenge your team’s analysis. - You have led cross-functional programs with Product, Engineering, Finance, or Legal and delivered measurable results without direct authority. - You communicate clearly with executives and auditors, and you can defend your conclusions to a skeptical audience. - You are AI-forward. You use AI tools and automation to scale your team’s output, not just your own. - You bring structure to ambiguity and balance rigor with speed. Preferred - Big 4, internal audit, or SOX program leadership experience - Working knowledge of revenue recognition (ASC 606) and order-to-cash processes - Hands-on SQL, or experience managing analytics or data engineering talent - Experience with Salesforce, contract tools (e.g., DocuSign, PactSafe/Ironclad), billing systems, or systems access controls - Experience launching or scaling new products or business lines, or building controls in a 0-to-1 environment - Experience at a marketplace, high-growth technology, or multi-country business Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $151,000—$222,100 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .