Manager of Dealer Implementation

View All Jobs WHY JOIN ENTREGA Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology. At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact. You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization. If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega. POSITION DETAILS The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position. - Work Location: Onsite – Troy, Michigan - Employment Type: Full-Time - Travel: Occasional local travel, as needed POSITION SUMMARY The Manager of Dealer Implementation is an experienced people leader with an automotive and digital marketing background. They are responsible for managing a team that provides customized solutions and strategies regarding OEM proprietary technology to an assigned group of Dealers. This role is ultimately responsible for the success of their team and expected to deliver excellence by developing a team of high-performers and providing strategic recommendations to enhance the value we deliver to the OEM. RESPONSIBILITIES AND DUTIES This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs. - People Leadership - At Entrega, managers are considered a part of Entrega leadership and are responsible for their department or team, all staff that report to them, the vision for their department or their team, the quality of the department or team output, and helps Entrega meet its overall objectives.  They will create goals for their department or teams ensuring that department or team output is of the highest quality and always has complete client satisfaction.  Works with HR to hire new talent for their team and maintain appropriate staffing levels as well as discussing and strongly recommending the promotion or termination of their employees with HR. - Team Management - This role manages a diverse team supporting OEM clients and automotive dealerships with their digital applications.  Due to the nature of the team's work, the manager will be responsible to curate thought leadership as it pertains to automotive retail industry trends and execute training and coaching against that industry insight alongside application best practices.  The manager will ensure maintenance of all required data milestones during Dealer engagement, and coach the team to having valuable consultative conversations with Dealers.  The manager will also ensure that the Automotive Retail Implementation resources are managing their work allocation efficiently and meeting all targets. - Entrepreneurship - The manager is expected to have complete ownership over their team and the deliverables assigned.  They are obsessed with delivering high quality results to our clients.  Thinking like a business owner, they are driven by constant process improvement, finding innovative opportunities, and managing all budget implications with integrity and responsibility. - Internal Stakeholder Satisfaction - Ensure internal stakeholders are highly satisfied with the delivery from the Dealer Operations team which includes managing work allocation responsibly and addressing deliverables with urgency and high quality. - Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization. QUALIFICATIONS The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role. - Ability to manage a team while working independently. - Comfortable working under pressure or strict deadlines. - Demonstrated ability to solve problems and formulate recommendations. - Passion for promoting learning and personal growth of a team. - Possess organizational and prioritization skills. - Self-starter with a high degree of integrity and professionalism. EDUCATION AND EXPERIENCE - Bachelor's degree required. - 7+ years working experience required in dealership sales or with an automotive digital supplier. - 5+ years people management or supervisory experience required. - Knowledge from a major automotive retail vendor or OEM required.  - Strong understanding of the Dealership business model.  - Strong understanding and experience with SaaS or other technology implementation processes and best practices. CAREER GROWTH Entrega is committed to investing in the long-term growth and development of our employees. As our company continues to grow, employees who consistently demonstrate strong performance, accountability, and leadership are provided opportunities to expand their responsibilities, develop new capabilities, and advance their careers. We believe career growth is earned through meaningful contributions and a commitment to excellence. Many of our leaders have helped build new services, improve how we operate, lead strategic initiatives, and shape the future direction of the organization. If you're looking for more than just your next position, and instead want the opportunity to build a meaningful career with a company that values initiative, ownership, and continuous improvement, Entrega offers an environment where your contributions can make a lasting impact. COMPENSATION & BENEFITS Entrega offers a competitive compensation package designed to recognize experience, capability, and performance. Where applicable, employees may also be eligible to participate in performance-based incentive programs aligned with individual and organizational results. We are committed to supporting our employees both professionally and personally through a comprehensive benefits program that includes medical, dental, and vision coverage, a 401(k), paid time off, and additional programs that promote health, well-being, and work-life balance. HIRING PROCESS Our hiring process is designed to help both you and Entrega determine whether this opportunity is the right fit. Depending on the position, candidates may participate in multiple interviews, assessments, or other evaluation activities as part of the selection process. We are committed to providing a professional, respectful, and timely experience for every candidate. EQUAL EMPLOYMENT OPPORTUNITY Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information, or any other characteristic protected under state or federal law.