Customer Support Manager

Catch Vibe Voice is a dynamic and forward-thinking company built around strong communication, organization, and meaningful professional connections. We believe that exceptional results begin with a team that is collaborative, dependable, and committed to excellence.     Catch Vibe Voice is seeking a motivated and organized Customer Support Manager to help lead our customer support operations in Cincinnati, OH. In this role, you will be responsible for supporting day-to-day customer service activities, helping maintain high service standards, assisting team members, and ensuring customer concerns are handled professionally and efficiently. The ideal candidate is a confident communicator, an effective problem-solver, and someone who enjoys creating positive experiences for both customers and team members. Responsibilities - Oversee daily customer support operations and help maintain consistent service standards. - Support and guide customer service team members in handling inquiries and resolving concerns. - Ensure customer issues are addressed professionally, accurately, and in a timely manner. - Monitor workflow and identify opportunities to improve customer service processes. - Help establish clear communication and service expectations within the team. - Handle escalated customer situations with professionalism and sound judgment. - Collaborate with other departments to resolve customer-related matters. - Maintain accurate records and documentation related to customer interactions and support activities. - Encourage a positive, organized, and customer-focused work environment. - Assist with team development, training, and performance improvement initiatives. - Strong verbal and written communication skills. - Excellent interpersonal and customer service abilities. - Strong organizational and time-management skills. - Ability to lead, support, and motivate a team. - Professional approach to problem-solving and conflict resolution. - Ability to manage multiple priorities in a fast-paced environment. - Strong attention to detail and commitment to quality. - Comfortable working independently as well as collaboratively. - Positive attitude and willingness to learn and grow. - Competitive salary of $34,000 – $39,000 per year - Full-time employment - Career growth opportunities - Professional development opportunities - Opportunity to strengthen leadership and management skills - Supportive and collaborative work environment - Hands-on experience in customer support operations - Opportunity to grow with an evolving company