Manager, Customer Success Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success Management based in the United States. This is a remote leadership opportunity focused on managing a high-performing pooled Customer Success team supporting a broad customer portfolio. You will lead 4–7 Customer Success Managers and help them deliver consistent, measurable value across many accounts at scale. Rather than relying on traditional one-to-one account management, the role emphasizes repeatable plays, efficient coverage, and data-driven prioritization. You will design and continuously improve the operating model that guides onboarding, adoption, renewal readiness, risk management, and expansion. As both an operator and hands-on coach, you will develop CSM talent while improving processes, tooling, documentation, and team capacity. You will work closely with Sales, Renewals, Support, Product, and Professional Services to strengthen retention and customer outcomes. The role is ideal for a customer success leader who thrives in fast-moving, metrics-driven environments and enjoys building scalable systems.