IT Service Desk Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Service Desk Specialist based in the United States. This role provides hands-on technical support for enterprise and government customers across Windows-based environments. You will troubleshoot applications, infrastructure, user accounts, and Active Directory services while managing service requests through ServiceNow. The position combines second-level IT support, system administration, customer service, and application troubleshooting. You will work directly with civilian and federal users, helping resolve issues and maintain reliable access to critical web-based systems. Success requires strong analytical skills, attention to detail, and the ability to communicate clearly with technical and nontechnical stakeholders. The role follows a structured overnight schedule and includes initial daytime training before transitioning to the assigned shift. This is an opportunity to contribute to a mission-focused technology environment while developing your infrastructure and service-management expertise.