Customer Support Specialist - Vietnamese Speaker

Responsibilities - Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system - Identify customers’ needs to achieve customer satisfaction - Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist Requirements - Proficiency speaking and writing in Vietnamese and English - Computer literacy - Able to identify ways of solving the problem and present the solution in a verbal and written manner - Strong interpersonal skills - High level of professionalism - Attention to detail and punctuality - Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards) - Stable internet connection We offer - Working for a dynamically growing company - Trainee period - Opportunity to work remotely - 12 shifts of annual leave per year - 8 shifts of sick leave per year - Professional education budget - Language learning budget - Wellness budget (gym membership, sports gear and related expenses)