REF113752L- Deputy Manager/Group Manager - Operations (Copyright and Licensing)- Mumbai (Vikhroli)- US/UK shift

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Summary: Royalty: Copyright & Licensing - This role will be responsible for managing and supporting royalty audit processes. - This role involves handling audit requests, preparing documentation, analyzing data, and ensuring compliance with contractual obligations. - The position requires strong analytical skills, attention to detail, and familiarity with music industry royalty systems.Key Responsibilities - Audit Management: Coordinate end-to-end royalty audit processes, starting from receipt of audit notices to final settlement. - Document Retrieval & Preparation: Gather, filter, and standardize supporting documents from multiple systems (e.g., EROS, SAP, Vistex, CMS, DSP reports) for fieldwork and auditor review. - Audit Reserve Calculation: Assist in establishing audit reserve funds by pulling earnings data and applying historical error rates or default accrual percentages. - Fieldwork Coordination: Prepare fieldwork packets and trackers, ensuring timely delivery of royalty statements, core calculation reports, and foreign income data. - Data Analysis: Review earnings trends, identify anomalies, and provide analytical insights to support accurate reserve calculations and audit responses. - Contract Interpretation Support: Collaborate with Business Affairs teams to interpret contractual audit provisions and ensure compliance during audits. - Audit Report Review: Analyze auditor claims for underpayment, prioritize based on financial and legal impact, and prepare data-driven responses. - System Expertise: Utilize royalty systems (EROS, Vistex), SAP S/4, and repertoire management tools (e.g., GCDM) to extract and validate data. - Cross-Functional Collaboration: Work closely with finance, legal, and business affairs teams to resolve discrepancies and negotiate settlements. - Compliance & Accuracy: Ensure all audit deliverables meet contractual requirements and internal standards for accuracy and timeliness. - Performance Tracking: Maintain audit trackers and service-level metrics to monitor efficiency and adherence to deadlines. - Continuous Improvement: Identify process gaps and recommend automation or optimization opportunities to reduce manual effort.Mandatory - Strong understanding of royalty accounting, audit processes, and contractual compliance. - Advanced analytical and problem-solving skills with attention to detail. - Excellent communication and negotiation skills for cross-functional collaboration. - Ability to manage multiple audits and deadlines in a fast-paced environment.Preferred - Proficiency in SAP 4/HANA, Vistex, EROS, MUR, Ariba, and digital reporting systems. Qualifications - Bachelor’s/Master’s degree in Finance, Accounting, Business Administration, or related field.