Tokyo Campervans - Customer Support Specialist

Responsibilities: - Respond to inbound leads via phone, email and CRM system (WIX) - Lead qualification and upselling of services with incentive to convert leads to customers - Planning, resourcing and scheduling for bookings and cleaning - Manage inventory / orders of supplies for vans - Manage enquiries and build quotations for special customer requests - Work closely with marketing team on special projects, offers and campaigns - Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated - Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements - Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings