Guest Relation Officer

- Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relations Manager when needed - Record information in the logbook daily - Ensure compliance with health and quality standards. - Proven experience as a Guest Relations Officer - Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus - Computer literacy - A customer-oriented and professional attitude - An outgoing personality - Outstanding communication abilities - Excellent organizational and time-management skills - Diploma or BSc/BA in Hospitality Management is preferred