Guest Service Associate - Housekeeping

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. Operation - Attend daily briefings and takes on daily assigned tasks - Understand the difference in guest levels (VIPs) and Room Categories - Clean and maintain areas of responsibility according to standards and procedures - Replenish guest supplies and ensure that guests requests are promptly attended to - Report damage or malfunction in hotel rooms/areas to Supervisor - Maintain equipment in a proper state of cleanliness - Maintain a section room report as well as a daily productivity report - Reports lost and found articles to the housekeeping office immediately - Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner - Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor - Record room status in allocated section accurately - Carry out valet services when required (e.g. delivery of linen, processing laundry orders)Other Responsibilities - Be well versed in hotel fire & life safety/emergency procedures - Attend all briefings, meetings and trainings as assigned by management - Maintain a high standard of personal appearance and hygiene at all times - Perform other reasonable duties assigned by the assigned by the Management - Establish and maintain effective employee working relationships - Primary school education - Good oral proficiency in English language - No experience is required, training will be provided - WHAT IS IN IT FOR YOU: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities