Support Services Engineer L3

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Services Engineer L3 based in India. This is a senior technical support role focused on resolving complex and highly escalated IT incidents across a global service environment. You’ll take ownership of issues that require advanced infrastructure expertise beyond Level 2 support, spanning servers, networks, storage, endpoints, and critical applications. The role combines hands-on troubleshooting with incident, problem, and change management responsibilities. You’ll help maintain global service continuity through infrastructure monitoring, alert validation, and support within a Follow-the-Sun operating model. You’ll also contribute to CMDB accuracy, technical knowledge management, automation, and continuous improvement initiatives. Working closely with internal teams, regional stakeholders, and external vendors, you’ll reduce recurring issues and minimize dependency on third-party escalation. This is an opportunity to serve as a senior technical reference while improving the efficiency, reliability, and quality of enterprise IT services.