Spa Desk Attendant

Spa Desk Attendant — New York, NY • About the role: We are seeking a composed, knowledgeable, and hospitality-driven Spa Desk Attendant to serve as the primary point of contact for our spa experience. This role manages the day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves having received a seamless and luxurious experience. • What you will do: • Spa Reception & Member Experience: • Welcome all spa members and guests with warmth, professionalism, and a personalized approach • Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software • Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming • Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff • Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard • Revenue & Retail: • Drive treatment bookings, upselling of upgrades, packages, and retail products • Process payments accurately and maintain accurate transaction records • Manage retail display and inventory at the spa desk in collaboration with the Retail Supervisor • Meet individual booking and retail revenue targets as established by Spa leadership • Operations & Communication: • Maintain therapist schedules and communicate booking updates and changes promptly • Coordinate with the broader Front Office team for member arrivals and cross-departmental service requests • Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor • Ensure all guest records, preferences, and contraindication forms are accurately maintained • Requirements: • 1 to 3 years of spa reception, front desk, or luxury hospitality experience required • Working knowledge of spa services, treatments, and wellness terminology • Experience with spa management software such as Mindbody, Book4Time, or similar • Calm, composed demeanor with the ability to manage high-volume booking periods • Strong verbal communication and interpersonal skills • Genuine enthusiasm for wellness and luxury service • Flexibility to work mornings, evenings, weekends, and holidays #HireFinder #LI-PROMOTED #LI-Onsite