Customer service representative Human Resources

At UAP, we believe in nurturing talent at every level of our organization. As a growing player in our team, we're dedicated to providing opportunities for learning and development. We're seeking a motivated and enthusiastic HR colleague to join our team and embark on an exciting journey! Are you passionate about customer service and eager to play a key role in the employee experience? Do you enjoy solving problems, providing solutions, and working in a collaborative environment? This position is for you! You will be the first point of contact for all of our team members across Canada, answering their questions and supporting them on a variety of human resources-related topics. You will help create an exceptional employee experience by building strong relationships and providing fast, accurate, and friendly service. Your main responsibilities: - Respond to employee inquiries via phone or by our ticketing system ServiceNow, providing fast, courteous, and efficient service; - Serve as the first point of contact for all HR inquiries, determine the necessary actions to resolve them, and escalate complex situations to Level 2 technicians; - Provide clear and accurate information about HR policies, procedures, and processes. To join our team, you need: - A minimum of 1 year of experience in customer service (preferably in a call center). - Ability to simultaneously manage multiple systems, emails, and phone calls. - Bilingual in French and English, both spoken and written, as you will need to collaborate with colleagues and clients across Canada. UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.