Cafe & Specialty Food Lead - Eataly West Palm

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian, local and homemade products - LEARN through our classes and our team’s product knowledge Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. - Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met - Trains, motivates, mentors and organizes team members - Purchases supplies, beverages and equipment per the direction of the QSR General Manager - Monitors inventory, checks orders and distributes supplies as needed throughout the department - Manages transactions and ensures accurate accounting - Records shift notes and assists with administrative duties such as scheduling when needed - Ensures department complies with all quality, health, safety and sanitation standards - Documents, investigates and resolves guest incidents - Performs other duties as required or assigned - High school graduate or equivalent; post-secondary degree preferred - 2+ years of lead or supervisory experience in food service - Math skills and ability to handle money accurately - Knowledge of steps of service - Excellent communication and problem-solving skills - Knowledge of coffee and coffee production - Knowledge of Italian cuisine and beverage preferred Job Requirements - Availability to work onsite with a flexible schedule often including evenings, weekends and holidays - Ability to lift up to 50 pounds - Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting - Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register Benefits and Perks - Medical, Dental, Vision Insurance - Paid Time Off - Paid Parental Leave - 401K with match or RRSP - Bonus program - Free family meal daily - Discounts at Eataly - Classes on products and Italian cuisine - Referral bonus program - and more!