Operations Program Manager

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Position Summary: IEM is seeking an experienced and proactive Operations Program Manager to lead and manage the end-to-end lifecycle of our highly configured, commercial and industrial product lines. This role will own the backlog and execution of complex, custom manufacturing requests, driving cross-functional alignment from conception through sales, build, test, and quality assurance. The ideal candidate will bring strong program management discipline, operational rigor, and process leadership to help define, implement, and continuously improve a structured approach for handling specialized manufacturing projects. The Operations Program Manager role will be based out of our Surrey, B.C. or Jacksonville, FL locations and will report to our Director of Planning. This position will require up to 25% international travel - a current passport is required. Key Responsibilities: - Project Leadership: Serve as the primary owner of assigned strategic accounts or projects, driving execution across engineering, supply chain, production, and customer interface. - Cross-Functional Coordination: Facilitate alignment between sales, engineering, supply chain, production, and finance to ensure smooth hand and execution. - Engineering Oversight: Track engineering deliverables, drawing releases, and change management to meet project milestones. - Supply Chain & Long-Lead Materials: Monitor procurement of critical components, anticipate risks, and escalate/mitigate supply chain delays. - Capacity & Production Planning: Coordinate with operations teams to align project demand with production capacity and resources. - Project Tracking & Reporting: Establish and maintain detailed schedules, status reports, and dashboards for internal stakeholders and customers. - Customer Interface: Act as point of contact for project updates, change requests, and issue resolution, ensuring a positive customer experience. - Risk Management: Identify risks (technical, supply, capacity, commercial) and lead mitigation planning to protect project commitments. - Process Improvement: Contribute to standardizing project management practices, tools, and templates across strategic/custom projects. - Quality: Single point of contact for low voltage and medium voltage Qualifications: - Bachelor’s degree in Mechanical or Industrial Engineering, Operations, Business Management, or a related field - 5-10 years of experience in program management operations in a manufacturing environment - Strong knowledge of product lifecycle processes and complex hardware manufacturing workflows - Strong understanding of cross-functional business operations (engineering, supply chain, production, quality). - Excellent communication, organization, and problem-solving skills - Experience working with highly customized or made-to-order products is highly desirable - Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization - Basic experience with ERP/MRP systems and backlog management tools - PMP certification preferred, but not required - Familiarity with low and medium voltage, industrial-sized equipment technologies is a strong plus Workplace Conditions: Physical Demands - Lifting: Up to 50 lbs - Vision: Being coachable, curious and have a strong bias for action Mental Demands – Can manage stress and tight deadlines Environment – Fast paced Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy. Use of AI At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant. AI Use in IEM's Hiring Process