People Experience Manager

About Sovrn Every interesting company solves important problems for other people. Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make & keep more money. - We believe in the freedom and free-flow of information. - We believe the Open Web is the largest source of this information. - We believe in helping Open Web businesses be and remain Independent. Through Software products and Data solutions we help our customers: - Understand their business better, so they can make better decisions - Operate their business more efficiently, so they can invest in what matters most - Make (and Keep) more money, so they control their own destiny About the Opportunity As Sovrn’s People Experience Manager, you’ll be the hands-on practitioner responsible for the day-to-day administration of Sovrn’s People programs. You’ll sit at the intersection of people experience and operational execution—serving as a trusted resource for employees and managers while keeping People processes, systems, and programs running smoothly. You’ll have an impact on how people experience Sovrn, from their first interaction as a candidate through onboarding and offboarding. You’ll do that by making the day-to-day flow well—delivering recruiting and employee lifecycle activities, running People programs and systems, and looking for ways to make them simpler and more effective. Many of our People processes were built for an earlier stage of the company, and you’ll help evolve them to meet the needs of Sovrn today. Reporting to the Director of People, you’ll work closely with employees, managers, and internal and external partners to deliver a consistent, responsive candidate and employee experience and keep People operations moving. What You’ll Do Recruiting - Manage recruiting, including posting, sourcing, candidate screening, scheduling, pipeline progression, and offers within time-to-fill targets - Partner with hiring managers and interview teams on candidate profiles and evaluation criteria, interview design, search strategies, and timely decision-making - Provide recruiting support for agency-led searches, including setting up requisitions in the ATS, managing candidate pipelines, interview scheduling, and administering contracts and invoices - Deliver a strong candidate experience from initial contact through offer, including timely communication, onsite greetings and tours, and interview logistics - Administer and improve the ATS, including user access, job setup, workflows, templates, candidate data, and reporting, using recruiting metrics to improve process and candidate quality Employee Lifecycle & People Operations - Coordinate pre-employment requirements, including offer letters, background checks and adverse findings, and reference checks - Deliver the new hire experience from preboarding and day-one logistics and communication through in-office greeting, orientation, and onboarding - Administer the HRIS and lifecycle transactions, maintaining accurate employee data and records and preparing and processing contract amendments, separation agreements, and offboarding documents - Coordinate immigration cases with external partners, managing documentation, communication, and timelines - Manage unemployment claims and employment verification requests - Lead the exit experience, coordinating offboarding with managers, conducting exit interviews, and synthesizing feedback to identify themes and opportunities - Coordinate independent contractor process, including agreements and amendments, system administration, and contractor onboarding and offboarding - Coordinate office operations, including vendors and lease renewals - Review, refine, and create global employment policies, employee handbooks, and required employment notices Talent & Manager Enablement - Own the administration of Lattice, running engagement and performance cycles from planning through completion, including system configuration and maintenance, cycle timelines, employee communications, reporting, and participation tracking - Build and maintain practical resources and deliver manager enablement training, while coordinating more advanced training with external consultants, covering key management activities including writing career tracks and job descriptions, interviewing, hiring, onboarding, and offboarding People Systems & Process Improvement - Maintain accurate People data, records, workflows, and configurations across HRIS, ATS, Lattice, and other People platforms, identifying opportunities to simplify, automate, and improve People processes using technology and AI tools - Coordinate People vendor administration, including contracts, invoices, and renewals What You’ll Bring - 5+ years of experience across talent acquisition and people operations, including full-cycle recruiting and the employee lifecycle administration - Experience administering HR systems, including system configuration, workflows, data, reporting, and user support - Project management skills, with the ability to manage multiple priorities, stakeholders, vendors, and deadlines simultaneously - A problem-solving mindset, with the ability to identify, investigate, and resolve issues while looking for opportunities to simplify, automate, and improve processes - A track record of building trusted relationships with candidates, employees, managers, vendors, and cross-functional partners built through credibility, reliability, and genuine care for people - An approachable and empathetic communication style that helps candidates, employees, and managers feel comfortable asking questions, raising concerns, and seeking help - Strong written and verbal communication skills, with the ability to explain People processes and policies clearly and in plain language - A high degree of discretion and confidentiality when handling confidential candidate and employee information - Knowledge of employment practices and compliance requirements across the US and Europe, with the ability to identify when an issue requires escalation - Experience using AI tools to automate or improve operational workflows - SHRM-CP or similar certification preferred We understand that no candidate is perfectly qualified for any job. Experience comes in different forms, many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of accountability and the ability to adapt to changing business priorities while collaborating effectively across teams. We expect you to learn new things in this role and encourage you to apply if your experience is close to what we're looking for. Location: Sovrn offices are located in Boulder, CO, New York, NY, and London, U.K. We believe shared purpose and collaboration lead to deeper relationships, more creative problem-solving, and more learning, faster. For employees located near one of our offices, working in-person is our default. We trust people to use judgment when focused work or life circumstances call for flexibility. #LI-Onsite Application Deadline: Priority deadline October 31, 2026. Applications will be accepted on a rolling basis thereafter until the position is filled. Compensation and Benefits: The annual base salary for this position is $125,000 to $145,000 in Colorado. This range represents the good-faith estimate of compensation at the time of posting. This range may be modified in the future. Individual compensation decisions are based on job-related education, experience, skills, and work location. In addition to base salary, this role may also be eligible for bonus opportunities, commission earnings, and/or equity awards, subject to the terms of the applicable plans. Benefits available to eligible employees include medical, dental, and vision insurance; paid holidays; flexible paid time off; paid medical leave; paid parental leave; short- and long-term disability coverage; life insurance; 401(k) plan participation with company match; commuter benefits; and other wellness and employee support programs. Equal Opportunity Employer: Sovrn provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status, or any other characteristic protected by law. How to Apply: To ensure your application is reviewed, please apply directly to the job posting on our career site. Applications submitted via email will not be considered. Sovrn is committed to providing reasonable accommodations throughout the application and employment process. If you require accommodation due to a disability or medical condition, please contact [email protected]. Recruitment Agencies: Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.