Retention Specialist

JOB SUMMARY: Deliver sales talks to describe products or services, in order to persuade  potential customers to purchase a product or service or to make a donation.   KEY RESPONSIBILITIES AND ACCOUNTABILITIES:  • Handles outbound calls, emails, and chats within a specified time frame  • Provide enthusiastic, courteous, and exceptional service to enhance customer  satisfaction.  • Develop good product knowledge and use it to resolve issues.  • Effectively close sales  • Maintains performance standards of the company  • Maintain current product knowledge by using available resources post training  • Adhere to stated policies and procedures of the Company.  • Adhere to procedures relating to the proper use and care of equipment and  materials for which the role has responsibility.  EDUCATION AND EXPERIENCE:  • Minimum 5 CXC passes including English A and Mathematics  • A degree would be an asset  • 1 year experience in telemarketing or face-to-face sales experience  • Aptitude for multitasking (working with multiple interfaces)  KEY COMPETENCIES:  • Strong negotiation skills  • Strong articulation and persuasive skills  • Interpersonal skills  • Communication skills - verbal and written  • Listening skills  • Problem analysis and problem-solving  Client-Specific  • Attention to detail and accuracy  • Customer service and sales orientation  • Adaptability  • Initiative  • An independent learner  • Goal oriented  • Ability to bridge to a sale by offering a product or service that could help the  customer.  • Ability to handle rejection and upset customers with professionalism