Reservations Coordinator

Are you a customer service wizard with a love for hospitality and a commercial mindset? Then keep reading! Zoku is a home for business travelers who want to live in a city for anywhere from a few days to a few months. We’re not your typical business hotel: we offer a relaxed place to stay, work and meet new people, while helping residents feel connected to the local scene. Our fresh take on hospitality has been recognized around the world with plenty of press attention and design awards. We’re also proudly B Corp certified at all four of our locations (Amsterdam, Copenhagen, Paris and Vienna), which means we hold ourselves to high standards when it comes to social and environmental impact, transparency and accountability. At Zoku, you’ll join an international team of driven, proactive and fun-loving people who all share one thing: a passion for connecting people across the globe. TELL ME MORE As a Reservations Coordinator you are the primary point of contact for our future residents, creating unforgettable Zoku experiences before they even arrive. You’ll handle all communication via phone and email from our Support Office in Amsterdam, ensuring every guest feels supported and excited to stay with us. You’ll engage with fascinating residents, partners, and bookers across all Zoku locations and play a key role in driving sales by converting inquiries into bookings. Get ready to build a loyal fanbase that will be forever devoted to Zoku, ensuring they'll never want to book or stay anywhere else in the city. You will work from our Support Office in Amsterdam and will report to our Reservations Manager. WHAT WILL YOU DO? No day looks the same as a Reservations Coordinator… but here’s a glimpse of what you can expect: Delivering Exceptional Customer Service: Provide top-notch service via phone and email to help future residents find their perfect stay and answer all pre-arrival questions. Financial Administration Expertise: Handle financial responsibilities like a pro! Manage invoices, payments, and generate reports for reservations and revenue optimization, maximizing sales and revenue. Effective Communication and Coaching: Become the voice of our online booking channels and forge strong relationships with our corporate bookers, all while guiding our Reservations interns and collaboration with our Sales Managers. Boost bookings and build loyalty: Spot opportunities, upsell stays, and turn every inquiry into a Zoku fan, ensuring that Zoku is always their first choice when booking accommodation. WHAT’S IN IT FOR YOU? - A market-conform salary starting at €2,600 gross per month based on a full-time position, depending on your experience and know-how. - Cool benefits and perks, including various discounts, friends & family rates at all Zoku locations, discounted fitness offers, and a Swapfiets or travel allowance for your 1 km+ commute, as well as access to regular social events, after-work drinks and much more. - Opportunity to take part in volunteering activities during working hours. - A role at one of the 25 coolest hotels in the world, designed to feel like a second home and driven by purpose, while helping to shape the future of hospitality. - A workplace where your ideas matter and your impact is visible every day. - A fun, young and international team, with colleagues from all over the world and plenty of opportunities to connect and learn from each other.