Treatment Coordinator

Summary of Position: The Treatment Coordinator is a pivotal role to Moshiri Orthodontics and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices. Key Benefits: In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options. Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request. Essential Job Function: - Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options. - Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided. - Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment. - Communicate to office management if schedules are not filled for consults. - Presenting treatment plans and giving estimates of treatment costs in an effective manner. - Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient. - Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. - Promoting and upholding the values of Orthodontic Partners in all aspects of the job. - Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner. - Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. - Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment. - Drive results and strive to consistently achieve results and goals set forth by management. - Other duties as required. Core Competencies: - Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. - Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. - Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences - Customer Focus - Building strong customer relationships and delivering customer-centric solutions. - Drives Results - Consistently achieving results, even under tough circumstances - Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. - Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. - Persuading - Using compelling arguments to gain the support and commitment of others. Knowledge, Skills and Abilities: - High level knowledge of Orthodontics and associated treatment planning. - Action-oriented and taking initiative, being adaptive and flexible in a changing environment. - Understand and can effectively communicate techniques utilized in the Orthodontic field. - Have a detailed knowledge of dental insurances, service limits, and financing options. - Customer service or sales experience, along with dental knowledge preferred. - Have excellent written and oral communication skills. - Compassion and high level of service for our patients, parents, and staff. - Integrity, always doing the right thing. - Dependable, reliable to be at work when scheduled. - Attention to detail. - Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines. - Professional manner and appearance at all times. - Computer skills: Microsoft office and Web Browser. - Telephone skills: Proper telephone etiquette and information gathering skills. Education and Experience - High School Diploma, GED or equivalent Required - 1-3 Years Relative Experience