Local Account Manager

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world. What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success. We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively. The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience. Key Responsibilities - Manage assigned customer accounts and maintain strong day-to-day customer relationships. - Deliver a high level of customer service and support overall customer satisfaction. - Identify opportunities to expand business within existing accounts. - Build relationships across customer organizations beyond the primary point of contact. - Partner with internal teams to support service delivery and help address customer needs. - Help identify, communicate, and resolve service issues in a timely manner. - Maintain accurate customer information, account activity, and follow-up actions. - Participate in customer meetings and business reviews as needed. - Support continuous improvement in service, communication, and account management practices. - Monitor account activity and support reporting or KPI follow-up where applicable. - Experience in account management, customer service, business development, logistics, supply chain, or a related field. - Strong customer service and relationship-building skills. - Strong verbal and written communication skills. - Ability to clearly document and communicate customer requirements. - Strong problem-solving skills and the ability to coordinate issue resolution across teams. - Ability to manage multiple priorities and maintain consistent follow-up. - Proficiency with Microsoft Office and other business systems or CRM tools, where applicable. - Strong attention to detail and organizational skills. - Experience supporting complex customer accounts across multiple stakeholders or locations. - Presentation skills. - Project management skills. - Experience identifying growth opportunities within existing customer accounts. - Experience working in a cross-functional service environment. Benefits - Paid Vacation (first year prorated based off month of hire then eligible for 15 days) - Holidays (10) - Flexible Days (2) - Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) - 401(k) Retirement Savings Plan with employer match - Employee Stock Purchase Plan (ESPP) - Medical, Prescription Drug, Dental & Vision Coverage - Health Savings Account (HSA) - Life and Disability Insurance - Paid Parental Leave (additional eligibility criteria) - Dependent Care Flexible Spending Account (DC FSA) - Commuter Benefit - Employee Assistance Program (EAP) - Training and Personnel Development Program - Educational Assistance and ReimbursementAll your information will be kept confidential according to EEO Guidelines.