Patient Case Coordinator

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!  For more check: www.artechinfo.com Job Title: Patient Case Coordinator I Job ID: ABCXJP00008566 Location: Frisco, TX 75034 Duration: 6+ Months Contract (Possible Extension) Training is 8a-5p for the first 2-3 weeks Must be flexible to work any shift between 8:00am – 8:00pm after training Job Description: - This role will be 100% taking inbound calls - Healthcare experience is a requirement - Call center experience is a plus and those with both call center healthcare experience is preferred Details: - Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers. - Schedules and conducts appropriate follow-up based on each patient's situation. - Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support. - Processes incoming enrollment forms for program. - Follows up via phone, mail, and/or fax for missing enrollment information. - Supports payer research, health care policy library, and state management. - Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database. - Performs related duties as assigned. Ability to communicate effectively both orally and in writing - Strong interpersonal skills. Strong organizational skills; attention to detail - Ability to proficiently use computer and standard office equipment - Working knowledge of Microsoft Office - Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management - Ability to resolve associate issues effectively and efficiently only W2 All your information will be kept confidential according to EEO guidelines.