AI Implementation Consultant

As an AI Implementation Consultant at Donna, you’ll work directly with prospects and customers to understand their sales processes, CRM setup, and team dynamics. You’ll play a key role across both pre- and post-sales, translating real-world workflows into Donna configurations that support customer goals, scale with their business, and fit seamlessly into their existing tech stack. This role combines hands-on implementation with customer collaboration. You’ll design conversation flows, write effective AI prompts, and use our UI, our configuration MCP together with CRM knowledge to configure Donna’s behavior. Your focus will be on building reliable, repeatable solutions: using standard configurations wherever possible and knowing when a customer’s needs call for a tailored approach. You’ll own customer implementations and the project delivery, while partnering with Sales, Product, Engineering, and Customer Success to connect customer needs with Donna’s capabilities. You’ll also bring insights from implementations back into product development, helping make Donna easier to configure and scale. What you’ll be doing - Understanding Customer Workflows: Work directly with prospects and customers to understand their sales processes, CRM setup, and goals. Identify where Donna can add the most value and guide customers toward approaches that work at scale. - Translating Workflows into Donna’s Configuration: Configure Donna using Donna UI and configuration MCP, conversation flows and AI prompts, building on standard configurations and tailoring where needed to meet customer goals. - Leading Customer Implementations: Lead multiple implementations from scoping through go-live, advising customers, managing timelines, and keeping internal and external stakeholders aligned. - Scaling Donna’s Impact: Help define and document standard configurations, best practices, and repeatable solutions that support Donna’s rapid growth and deliver consistent quality across our customer base. - Collaborating Across Teams: Partner with Sales during pre-sales and Customer Success through onboarding and adoption. Share implementation insights with Product and Engineering, proactively flag and escalate risks and blockers to keep work moving. - Working Internationally: Work with international customers, with potential relocation to NYC.